Bookings:
- Reservations are made through the online booking system where payment can be made immediately online via Bancontact/Maestro/Ideal or Credit card.
- If you, as a company, would like us to enter the booking, you can.
Send us via info@escaperoom-leuven.be all details (day/hour/wanted rooms/number of people) + invoicing details.
Invoices are always payable in advance.
So send us everything in time.
The activity can only start after receipt of payment on account number: BE71 737 04567 0269.
Payment after the activity is only possible with an approved order form from your company or an approved offer from us. - In the event of a no-show , there is no refund.
Please let us know in advance that someone cannot attend, and we will provide a voucher (for the difference) for that absent person. - Additional persons can pay on the spot upon arrival.
Of course, the maximum number of persons per room may not be exceeded.
Appointments:
- Follow our guidelines regarding the age and number of people per team (see info per room).
For safety reasons (fire, insurance, …) and for the comfort of the game, it is not allowed to enter the room with more than the number of people allowed. - We ask that you arrive 10-15 minutes before the appointed hour.
Once the game has started, no one can enter the room afterwards. - Use of force in the rooms is prohibited.
Intentional damage will be recovered from the person involved.
Any theft will be reported. - Players under the influence of drugs or alcohol will not be allowed to enter the room even if payment has already been made.
General:
- Escape Room Leuven is not responsible for bodily injury, loss or damage to or of personal belongings.
- For your and our safety, we do have security cameras in the building.
Images are kept for 7 days. - Enthusiasm after the game is very logical but don’t spoil the fun for the others by talking about the puzzles in the room.
They may want to do them later. - All puzzles from our rooms are copyrighted and may not be copied or disclosed under any circumstances and in any way.
- Taking photos or recordings by any means is prohibited.
- In the event of any lawsuits, only the court of Leuven has jurisdiction.
- Escape Room Leuven reserves the right to modify these terms and conditions.
(version 2.1 – March 10, 2022)